AI meets customer experience: Mapping journeys with machine learning


As a customer experience professional, I’m hyper-focused on finding ways to improve the customer journey, and I’m always looking for tools to help me analyze customer insights. For me, AI tools are at the intersection of those two initiatives, especially when it comes to building out or improving the customer journey. I started looking into […]

Why Your Win Rate is the Only Sales Metric That Matters in 2025


HubSpot’s data suggests that win rates average a weak 21%. If you do the math, you’ll find that 79% of a salesperson’s opportunities are lost — to indecision, competitors, task forces that fail to reach consensus, or buyers paralyzed by the fear of making a wrong decision that not only fails to deliver results but […]

How to use custom animated cursors to upgrade your website UX (+ developer tips)


In web development, creating a great user experience (UX) is just as important as building functional features. One thing I’ve learned over the years is that attention retention, or keeping visitors engaged, often comes down to the little details. And animation is one of the most powerful tools we have for that.

Sales Growth Strategy: How to Accelerate Your B2B Sales Pipeline


In today’s competitive B2B landscape, companies are continuously looking for ways to drive growth, accelerate their sales pipeline, and close deals faster. A well-executed growth sales strategy is the key to unlocking success. But how do you ensure that your B2B sales pipeline isn’t just moving it’s racing?

The Personal Sales Strategy: How to Stand Out in a Competitive Market


In today’s crowded and hyper-competitive sales environment, standing out can seem like a daunting challenge. Every seller is vying for attention, each promising a better solution, a more efficient process, or a more lucrative deal. But the truth is, it’s not enough to be just another salesperson offering a product or service. To succeed, you […]