This might be a strange personality quirk, but I love systems and processes — especially when they’re stored in a well-organized internal knowledge base. I’ve created training documents, where there were previously none, for my replacement when I was leaving several jobs. You can imagine how excited I was to join a company like HubSpot, […]
If you’re a marketer in charge of strategy, content, or management of your company’s website — this report is for you. As HubSpot’s Website Blog editor, I need to keep my finger on the pulse of all things websites and marketing, and things are changing fast.
Demographic questions might seem personal, but they’re essential if you want to truly understand your customers. Asking about things like age, location, gender, ethnicity, or job status helps you segment your audience and tailor your message to what matters most. Gathering this information is a little tricky. I’m not lining up to tell brands my […]
Demographic questions might seem personal, but they’re essential if you want to truly understand your customers. Asking about things like age, location, gender, ethnicity, or job status helps you segment your audience and tailor your message to what matters most. Gathering this information is a little tricky. I’m not lining up to tell brands my […]
I distinctly recall one quarter at Skybound Entertainment. We’d hit a sweet spot — successful Kickstarters, ecommerce campaigns, and new game releases meant rapid growth. Fantastic, right? Except our support channels were utterly swamped with a sizable surge in tickets practically overnight. We had a knowledge base full of FAQs and troubleshooting guides for our […]
I distinctly recall one quarter at Skybound Entertainment. We’d hit a sweet spot — successful Kickstarters, ecommerce campaigns, and new game releases meant rapid growth. Fantastic, right? Except our support channels were utterly swamped with a sizable surge in tickets practically overnight. We had a knowledge base full of FAQs and troubleshooting guides for our […]
I’ll admit it — I didn’t always put much thought into my sales email signature. Early in my career, my email sign-off was just my name. After reading countless emails from prospects and peers, I realized I often start reading an email at the bottom, with a quick glance at the sender’s signature to learn […]
Strategy without tactics is like a blueprint with no builders—useless, no matter how brilliant it looks on paper.
Pipeline management training (or sales pipeline training) can increase your sales manager’s effectiveness. It can also provide the necessary structure and knowledge to help sales teams improve their account management processes. Better sales management coupled with robust account-led processes puts your company on track to meet and even exceed revenue goals. Sounds too good to […]
As someone who’s made a living writing for the web for over a decade, the term “quality content” haunts me. The bar, it seems, is constantly shifting, ever subject to Google’s changing algorithms and, as of late, AI’s rising influence. It’s a lot.
